Terminating a subscription sets an end date for an active subscription and cancels any invoices scheduled after the set termination date.
Note: A subscription cannot be terminated before the end of the last paid or invoiced service period.
To cancel a subscription:
From Customers > All subscriptions or on the customer page, choose the subscription you'd like to terminate.
Select Manage > Terminate.
Set the Termination effective date.
This is the date the subscription will end.
Review the updated invoice schedule.
A divider marks the current date and the termination date.
Invoices due before the termination date will have a
Draftstatus. Depending on where the final invoice falls in the service period, it may be prorated.Invoices scheduled after the termination date will be updated to
Cancelledstatus.
Click Terminate subscription.
Terminating a subscription does not automatically void or refund invoices with an Issued or Paid status. Void or cancel those invoices separately as needed.
How proration applies to a termination
Ending a subscription before its service period is complete can create a prorated adjustment for the unused time. Turnstile does not silently rewrite the original charge; it adds a separate line item for the difference, dated to the day the termination takes effect.
How much is prorated depends on the pricing type and your proration setting. See Set and manage invoice proration to configure proration, and How a prorated charge is calculated for how the adjustment is calculated and how it appears on your invoice.