Subscriptions FAQ

Active subscriptions will have an expiry badge up to 120 days before the final day of service.

To duplicate a subscription, use the sidebar navigation and click the Customers dropdown and select All subscriptions. Locate the desired subscription in the list then click the three dots icon on the far right and click Duplicate from the dropdown. A message will appear in the top right corner prompting you to Edit Subscription.

Currently Turnstile does not support E-signature for amendments. If you need a signature, we recommend creating a new quote and selecting E-Signature as the acceptance method.

Only subscriptions with the Upcoming or Active status can be amended.

A Lapsed subscription is a subscription that passed its end date. An Inactive subscription is a subscription that was terminated and reached its termination date.

To change the currency for a subscription, click the dollar icon in the bottom right corner of the Pricing Terms section on the Edit subscription page. You cannot change the currency for a subscription that has already been created.

Yes, you will need to amend the subscription and toggle on Auto-renew in the "Pricing Terms" section of the amendment details page.

If the product name for a subscription is different from the associated invoices, it may indicate that the catalog product name was edited when the quote or subscription was created.

All invoices associated with the former version of the subscription will automatically be marked as cancelled and new draft invoices will be created to reflect the subscription amendment.

Turnstile supports payment processing through Stripe and off-band payment methods.

Stripe payment methods:

Note: Turnstile does not support Stripe Link. Most customers prefer ACH, credit, or debit to reduce transaction fees.

To use Stripe payment methods, set Stripe as your invoice provider during quoting, when adding a subscription, or in Invoice Settings for existing customers. You can choose to automatically pull payments or prompt customers to pay manually.

Off-band payment methods:

To use off-band payment methods, set "Turnstile" or "Manual" as your invoice provider using the same configuration options above. You'll then mark invoices as paid manually by going to Invoice Workflow and selecting "Mark Paid" next to the issued invoice.