When an issued invoice contains an error, you can void it and issue a corrected replacement. Void and reissue gives you a structured way to correct invoices while keeping a clear audit trail and ensuring your reports always reflect accurate data.
When to use void and reissue
Use void and reissue to correct an issued invoice. Common scenarios include:
Fixing an incorrect price, product, or currency.
Applying a discount or goodwill adjustment after the invoice was sent.
Correcting a billing period error on a single invoice.
Important: Void and reissue is for correcting individual, issued invoices. To change subscription pricing or terms going forward, use a subscription amendment instead. To edit a draft invoice, use the standard invoice editing workflow.
How void and reissue works
When you void and reissue an invoice:
The original invoice is voided. It becomes read-only, cannot be collected, and does not contribute to financial metrics.
A new draft invoice is created as the replacement. It inherits the original invoice's subscription association, service period, and line items. You can edit it before issuing.
Turnstile maintains a linked history between the original and replacement invoices. You can navigate between related invoices to see the full correction history.
Voided invoices are labeled Voided.
Replacement invoices are labeled Reissued from [Invoice #].
Only the most recently voided invoice in a chain can be reissued. Earlier invoices in the chain are locked. For example, if invoice A was voided and replaced by invoice B, and invoice B was then also voided, only invoice B can be reissued.
Void and reissue an invoice
When you void and reissue an invoice, you will be prompted to choose how to proceed:
Void and save as draft voids the original invoice and saves the replacement as a draft to review and issue later.
Void and issue now voids the original invoice and issues the replacement immediately, even if the invoice settings require review.
Discard cancels the process, leaves the original invoice unchanged, and does not generate a new draft invoice.
There are two ways to start the void and reissue process, depending on whether you want to correct and send the invoice right away or at a later time.
Void and issue now
Use void and reissue now when you are ready to make corrections and immediately send the updated invoice.
Open the issued invoice.
Click the ... menu and select Void and reissue.
The original invoice is voided, and a new draft invoice is created.
Edit the draft invoice to reflect the correct details.
Select Void and issue now.
Void and save as draft
Use void and save as a draft when you want to void and correct the invoice now, but send it at a later date.
Open the issued invoice.
Void it by clicking the ⋯ icon and selecting Void and reissue
Edit the draft invoice.
Choose Void and save as draft.
When you are ready to issue the replacement, open the draft invoice and issue it.
How void and reissue affects reporting
Voided invoices have no related fee amount and are excluded from invoice totals, collected amount, and outstanding balances. Replacement invoices take their place in all calculations.
ARR (annual recurring revenue) and TCV (total contract value) are unaffected, as these metrics are tied to the subscription, not individual invoices.