A one-off invoice is a single, manually created invoice for a customer that is not linked to a subscription or a recurring charge.
While you can add usage-based products to one-off invoices, one-off invoices are not associated with a subscription, and usage added to a one-off invoice will not appear on the customer page.
Create a one-off invoice
There are three places in Turnstile where you can start building a one-off invoice:
Home: In the Billing tile, click Create one-off invoice.
Customer page: In the Invoices section, click Create Invoice.
Invoices section: Go to Invoices > Create invoice.
When you initiate the one-off invoice flow from the homepage, customer page, or invoices section, you'll then be prompted to:
Select an existing customer or add a new customer by typing the customer name and selecting + Add [customer].
Click the + to add products, services, pricing, and any discounts.
Review and make any necessary updates to Billing details and Payment collection settings.
Optionally, add a Memo, Footer, and/or Header.
Click Create invoice.
One-off invoice settings
Add Items
Click the + to add products/services to your invoice.
The Discounts tab is on the top right of the Add item window.
Note: Pricing types are not available when adding products/services to one-off invoices.
Billing details
Invoicing entity: The company you'd like to send the invoice as.
Currency: The currency the invoice should be created with.
Configure payment collection
Target issue date: The date you intend for the invoice to be sent to your customer.
Payment terms: The amount of time your customer has to pay the invoice.
Invoice settings: Select where you would like the invoice to be sent from, how you'll collect payment, and the invoice approval process. This defaults to your configured settings at Settings > Default invoice settings.
Invoice provider: To access manual or Stripe Billing (legacy feature) settings, click the gear icon in the invoice settings window.
Turnstile: Turnstile will be responsible for sending invoices to your customer.
Manual: You will be responsible for sending and managing the invoice for your customer.
Stripe Billing: Turnstile will send and manage invoices in your Stripe account on your behalf. This is a legacy feature and is not available to accounts created after April 2026.
Workflow automation
Require invoice approval: Choose if the invoice needs to be manually approved before being sent.
Automatically issue invoices: Choose if the invoice will be automatically sent upon creation.
Payment collection
Collect payments for me: Turnstile and Stripe handle payment collection automatically.
Collect payments manually: Your team is responsible for collecting payment outside of Turnstile.
Accepted payment methods: If you're integrated with Stripe, choose if the invoice can be paid via credit card and/or ACH debit.
Additional options
Memo: Additional note that will be visible above the line items.
Footer: Appears at the bottom of the invoice and is often used for thank you messages, payment instructions, or disclaimers.
Header: Short text displayed at the top of the invoice. Often used for PO numbers or custom identifiers.