A one-off invoice is a single, manually created invoice for a customer that is not linked to a subscription or a recurring charge.
While you can add usage-based products to one-off invoices, one-off invoices are not associated with a subscription, and usage added to a one-off invoice will not appear on the customer page.
Create a one-off invoice
There are three places in Turnstile where you can start building a one-off invoice:
Home: In the Billing tile, click Create one-off invoice.
Customer page: In the Invoices section, click Create Invoice.
Invoices section: Go to Invoices > Create invoice.
When you initiate the one-off invoice flow from the homepage, customer page, or invoices section, you'll then be prompted to:
Select an existing customer or add a new customer by typing the customer name and selecting + Add [customer].
Click the + to add products, services, pricing, and any discounts.
Review and make any necessary updates to Billing details and Payment collection settings.
Optionally, add a Memo, Footer, and/or Header.
Click Create invoice.
One-off invoice settings
Add Items
Click the + to add products/services to your invoice.
The Discounts tab is on the top right of the Add item window.
Note: Pricing types are not available when adding products/services to one-off invoices.
Billing details
Invoicing entity: The company you'd like to send the invoice as.
Currency: The currency the invoice should be created with.
Configure payment collection
Target issue date: The date you intend for the invoice to be sent to your customer.
Payment terms: The amount of time your customer has to pay the invoice.
Invoice settings: Select where you would like the invoice to be sent from, how you'll collect payment, and the invoice approval process. This defaults to your configured settings at Settings > Default invoice settings.
Invoice provider: To access manual or Stripe Billing (legacy feature) settings, click the gear icon in the invoice settings window.
Turnstile: Turnstile will be responsible for sending invoices to your customer.
Manual: You will be responsible for sending and managing the invoice for your customer.
Stripe Billing: Turnstile will send and manage invoices in your Stripe account on your behalf. This is a legacy feature and is not available to accounts created after April 2026.
Workflow automation
Require invoice approval: Choose if the invoice needs to be manually approved before being sent.
Automatically issue invoices: Choose if the invoice will be automatically sent upon creation.
Payment collection
Collect payments for me: Turnstile and Stripe handle payment collection automatically.
Collect payments manually: Your team is responsible for collecting payment outside of Turnstile.
Accepted payment methods: If you're integrated with Stripe, choose if the invoice can be paid via credit card and/or ACH debit.
Additional options. By default, the memo, footer, and header fields come from the customer’s invoice template, or the global invoice template if the customer does not have one. To set different values for this invoice, turn on Overwrite on this invoice.
Memo: Additional note that will be visible above the line items.
Footer: Appears at the bottom of the invoice and is often used for thank you messages or disclaimers.
Header: Short text displayed at the top of the invoice. Often used for PO numbers or custom identifiers.
ACH payment instructions: By default, the ACH instructions come from the customer’s or global invoice template. To use different bank details for this invoice, turn on Overwrite on this invoice. ACH instructions are not shown on invoices collected through Stripe.